From burned by agencies
to building the system ourselves.
"Every agency we tried over-promised and underdelivered. Call centers butchered our leads. VAs didn't show up or couldn't convert. So we stopped outsourcing and built it ourselves."
Running a chiropractic clinic means your phone is your lifeline. After going through agencies that took the retainer and went quiet, call centers that mangled patient conversations, and VAs that were unreliable at best — it became clear that no outside vendor was going to care about our phones the way we did.
So we built our own Voice AI system inside GoHighLevel, spent months tuning the scripts and automations inside our own clinic in Charleston, and layered in text bots and ad campaigns that all feed the same machine. When it worked well for us, other owners started asking about it — and Trail AI Group was born.
We still run every system we sell inside Pleasant Life Health Center every single day. That's not a talking point — it's what keeps our systems honest.